A violinist accused United Airlines of rough treatment after she refused to check her fragile 18th century instrument as luggage, another potential black mark to the US carrier after an infamous passenger dragging incident. Yennifer Correia was traveling Sunday from Houston, Texas to a music rehearsal in Columbia, Missouri, when ticket agents told her that … Read more
US airline Delta is facing a public-relations problem after a family claimed they were kicked off a flight for refusing to give up a child’s seat. “This is a federal offence and then you and your wife will be in jail and your kids will be in foster care,” a crew member can be heard … Read more
The Kentucky doctor dragged off a United Airlines flight from Chicago earlier this month has received a financial settlement from the airline. Lawyers for Dr David Dao, 69, say a condition of the payout is that the “amount remain confidential”. United boss Oscar Munoz “said he was going to do the right thing and he … Read more
United Airlines on Thursday announced it will offer bumped passengers up to $10,000 in compensation and reduce overbooking following the dragging incident on board one of its flights that caused worldwide outrage. Those and other changes, which the airline called “substantial,” are the result of a two-week internal probe of the April 9 incident, video … Read more
Newly released reports from security officers at Chicago’s O’Hare International Airport paint an unflattering picture of the man dragged from a United Airlines flight, setting off a worldwide uproar. The documents, requested by US media outlets which reported on their contents Tuesday, say passenger David Dao was “aggressive,” and that one of the three officers … Read more
United Airlines said Friday it no longer plans to name chief executive Oscar Munoz chairman as it revised its compensation program following an uproar over its treatment of a passenger. Munoz and the airline were slammed with heavy criticism after a passenger was violently dragged off a United flight earlier this month in an incident … Read more
United’s widely-condemned violent removal of a passenger from a flight was a “system failure” and no employees will lose their jobs as a result, United Continental chief Oscar Munoz said Tuesday. “It was a system failure across various areas, so there was never a consideration for firing an employee or anyone around it,” Munoz said … Read more
As United Airlines struggles to recover from the public relations disaster sparked when a passenger was violently removed from a flight in Chicago, the airport security officers involved in the incident are facing tough scrutiny. Officials in the midwestern US city are looking at why the three officers — all now placed on administrative leave … Read more
United Continental chief executive Oscar Munoz said Wednesday he would not resign, and he again apologized for forcibly removing a customer from an overbooked flight. Munoz was asked about calls for his resignation as leader of the embattled airline on the ABC show “Good Morning America” following widespread outrage at the company’s actions in the … Read more
The boss of United Airlines has apologised for the “truly horrific” incident in which a passenger was forcibly dragged, screaming, from a flight. Oscar Munoz said he “continues to be disturbed” by the incident, captured on a video that went viral on Twitter. He said the company would “fix what’s broken so it never happens … Read more