An association, calling itself the Public Interest Advocacy Group, has called for more education on the activities of telecommunication companies operating in Ghana.
The group holds as a concern that “almost all the telecos in Ghana are deficient or ineffective in supplying sufficient and adequate information about their services and charges, especially to their clients or customers.”
“For information about their products and services, the feedback of our survey showed that customers receive information through the text messaging system and other advertising forms,” a statement from the group noted.
As an example, the group cited the fact that customers are charged for every services they have subscribed to. However, the group pointed out that not all customers would have subscribed to most of the service products if they had adequate and sufficient information about the service products.
Thus, people suffer charges on “needless services rendered, “especially our innocent illiterate nationals,” the group contended, whilst noting that “it is also clear that, even some of the educated ones fall into the ilk of persons who unknowingly subscribe to service products they know nothing or little about and yet they pay periodic charges on subscription.”
Another cause for concern, according to the group, was that Ghanaians never hear news of about increases or decreases in the service charges of the telecos.
“We do not think that over the years they have not increased or perhaps decreased charges on the services they are rendering to the good people of this country. We are yet to be convinced that there has not been a positive or negative shift in their charges but Ghanaians are yet to know,” the Public Interest Advocacy Group said.
“We reckon that regulation of the business conduct of the telecos is legitimately vested in the hands of the National Communications Authority (NCA) and so Ghanaians are interested in more than you (NCA) would have been doing now by ensuring stiffer, sterner and customer-friendly relationship between the telecos and users of their service products and for that matter the Ghanaian people.”
Thus the group called on all “stakeholders to make possible, a meaningful and helpful education of Ghanaians on the products of all the telecommunication companies operating in Ghana.”
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