Customer service has become one of the major factors that differentiates businesses that work and the ones that fail.
It is therefore important for businesses to align with current trends in the market place to be able to survive.
The Ghana Customer Experience Summit comes at a time when businesses are on the lookout for new ways to sustain their bottom line as well as make profits.
The Summit is expected to give practicalities in the service sector targeted at keeping customers loyal to the business and improving profitability through good customer service and using technology to enhance service delivery.
The Ghana Customer Experience Summit is targeted at business owners, entrepreneurs, CEOs, senior business executives and other players in the business sector who desire growth and are passionate about customer satisfaction.
The event promises to empower these very important decision makers of major businesses to change the way they see customers by taking up a customer centric approach to business, learning from experts on how to maximize customer engagement through innovation and best practices, making businesses competitive amongst its peers.
The Summit is expected to also set the tone for the discussion on policies and implementation of consumer protection laws.
The Summit also seek to initiate the facilitation of a customer service bureau that would oversee the issues related to customer service in the country
Organizers of the maiden edition of the Ghana Customer Experience Summit, Eltor Consult, are poised to deliver a world class business summit experience in a friendly and serene ambiance sharing achievements, strategies and innovation through thought provoking case studies, panel discussions and presentations from experts in the business arena in Ghana and across the world with years of experience.
The theme for this year’s Summit is: ‘Good Customer Service Culture; A Marketing Tool for National Development’.
The event is scheduled for October 6, 2017 at the Fiesta Royale Hotel, Accra.
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